From October 29th to November 6th we were on an Amazonas Explorer trip in Peru with your guide Chino. Due to issues we faced at the end of that trip, we were unable to do a thorough job of completing the evaluation form so we are now adding our comments. You have probably heard about the medical crisis that occurred when we returned to our hotel in Cusco on November 5th and the role that Chino played in helping us to get through it.
We could not have asked for a better guide than Chino. He helped us immensely by taking us to and from the hospital, staying with us throughout the ordeal, translating, advocating for us and offering support. This was well beyond his role as a guide and his willingness to do this really touched our hearts. As a guide, he was always friendly and courteous, going out of his way to ensure that we were comfortable and enjoying ourselves and that Gordon was able to see as much as possible despite his mobility challenges. Chino’s knowledge of Inca history, culture and engineering is profound and we learned so much from him. Plus, he was a lot of fun. The drivers we had [especially Percy] were also great.
The trip itself was very well organized and all of the connections went smoothly. The hotels in Puno and Cuzco were fine but we did not care for the hotel in Machu Picchu Pueblo. The room was of low quality and was noisy, the breakfast was not very good and the place was not at all welcoming in its atmosphere. Also, the location at the bottom of the hill was inconvenient. It was very dark with uneven sidewalks and steps and we were not able to access other parts of the town at night.
Otherwise, we were very pleased with the arrangements that you made for us and would happily recommend your services to others. With thanks and warm wishes,
Barbara and Gordon0