It has taken us a few weeks to recover from the awesome trip that we took September 18th – 27th with your wonderful trekking company! While it is but a memory now, we wanted you to know just how special this trip was for all of us. On behalf of our group of five, we want you to know that Amazonas Explorer provided an extremely positive experience, from the front end planning of the trip, answering questions, booking and paying for the trip, all transfers to and from the hotels, sightseeing prior to the hike to Machu Picchu and then the actual Inca Trail and train and bus ride on the return to Cusco, up to the final day of our trip.
Everyone that we met from day one through the end was extremely professional, friendly, and treated us with respect and friendship, helping to make us feel extra special. You have every reason to be proud of the way all of your employees represented your company and your beautiful country! Our guides, porters and cooks were amazing, and did an awesome job to ensure that everyone was embraced as family, making sure we were well-fed (the meals were amazing) and as comfortable as we could be in a camping situation.
I want to point out an exceptional young man and Assistant Guide that supported our group, Henry Quintano Loayza. Although I believe this was only his second time on the trail as an assistant, he was most definitely someone who stands out in customer service, leadership, and compassion.
There was a young lady in the group who really struggled on the hike, and Henry was quick to be there to encourage her (as well as all of us when we struggled) and made sure she was safe, oftentimes carrying her backpack so she would be able to make it to camp each day. Henry also carried my pack several times as I struggled one afternoon on the slippery trail, and also once we made it to Machu Picchu on the trail down to the bus stop. He is such a joy to be around, always there with his quick smile and wonderful demeanor, and our group really enjoyed spending time with him. We hope that he will one day be promoted to a Lead Guide with your company, as he was a favorite among all of the hikers on the trip.
Warmest Regards – Geanine Ballard
